Frequently Asked Questions
Guides & Tutorials
If you can’t find the answer to your question here, please Contact Us.
Core Navigation
This dropdown menu provides access to the core features of your ActivePitch account, including Media Storage, Saved Profiles, Trackable Link Generation, and Representation Management.
Storage
Upload and organize your professional assets, such as reels, auditions, headshots, publicity images, resume, and biography, which are essential for creating your saved & public profiles.
- Click the blue MENU button and choose STORAGE
- Click the green UPLOAD button
- Choose drag & drop or select FILE to upload*
- Select a file from your computer and click OPEN
- Input PROJECT DETAILS
- Click the blue CONFIRM button after the file completely uploads
- Add reel to a Saved Profile
*We support the most popular video formats. Our preferred format is MP4 H.264. The maximum file size is 1GB.
- Click the blue MENU button and choose STORAGE
- Choose the HEADSHOTS tab & click the green UPLOAD button
- Choose drag & drop or select FILE to upload
- Input Headshot Name
- Use the slider to zoom and drag image to adjust the desired fit
- To select as main, click Make Profile Photo On/Off
- Click the blue SAVE button
- Add reel to a Saved Profile
- Click the blue MENU button and choose STORAGE
- Click the PUBLICITY tab
- Click the green + Album button
- Input Album Name & Click CREATE
- Choose drag & drop or select FILE to upload
- Input Publicity Name
- Click the blue SAVE button
- Adjust the order of albums or images by clicking the blue REORDER button
- To edit click 3-Blue Dots and choose EDIT
- To download click 3-Blue Dots and choose DOWNLOAD
- To delete click 3-Blue Dots and choose Edit then DELETE
- Click the blue MENU button and choose STORAGE
- Choose the BIOGRAPHY tab
- Type or paste bio into the text area
- Click Save (top-right)
- Click the blue MENU button and choose STORAGE
- Choose the RESUME tab
- Click the green +ADD RESUME and choose UPLOAD
- Choose Drag & drop FILE or click here to upload
- Select a file from your computer and click OPEN
- See options to preview, download, or delete
Saved Profiles
Create Saved Profiles for specific opportunities. For instance, choose comedic scenes for a 'Comedy' profile or your most powerful performances for a 'Drama' profile, helping casting directors see your range at a glance.
- Click the blue MENU button and choose Saved Profiles
- Click the green + PROFILE button (top-right)
- Type Profile Title (i.e. drama, comedy, or main)
- Input a Profile Description (for your reference only)
- See option to Show or Hide your Resume, Press & Bio
- Choose View Access option (give representation access or keep private)
- Click the Reels tab and choose HIDE/ UNHIDE for each reel*
- Adjust order by dragging the arrows icon (right)
- Click the Headshots tab and choose HIDE/ UNHIDE for each headshot*
- Adjust order by dragging the arrows icon (right)
- Click the green Save button
*Reels and headshots need to be added to storage prior to adding to saved profiles.
- Click the blue MENU button and choose Saved Profiles
- Click the 3-Blue Dots on a created profile and choose EDIT
- Choose the reels tab and click SHOW for the new reel
- Adjust order by dragging the arrows icon (right)
- Follow steps 3-4 to add a new headshot
- Click SAVE
*Reels and headshots need to be added to storage prior to adding to saved profiles.
- Click the blue MENU button and choose Saved Profiles
- Click the 3-Blue Dots on a created profile and choose Share Link
- Click the Copy Link button
- Paste the link into a personal email (Gmail, outlook, yahoo, etc.)
GENERATE TRACKABLE LINKS
With Trackable Links, not only can you share your professional profiles effortlessly, but you'll also be notified of views, helping you gauge interest from industry professionals.
- Click the blue MENU button and choose Trackable Link
- Input Trackable Link Name
- Click ATTACH PROFILE and choose Select Profile
- Click Pitch Blurb and type text (mini bio)
- Input Passcode (optional)
- Click the green GENERATE button
- Click the COPY button
- When the link is clicked, the viewed # will increase and an email notification will be sent.
- Click the blue MENU button and choose STORAGE
- Locate the desired reel, headshot, or publicity item and click the 3-Blue Dots and choose + Trackable Link
- Input Trackable Link Name
- Input Passcode (optional)
- Click the green GENERATE button
- Click the COPY button and paste into email, text, etc.
- You will receive an email notification each time the trackable link is clicked
PUBLIC PROFILE
Public Profiles are searchable at ActivePitch.com and can be saved by Casting Directors. Select a vanity link for convenient and quick access.
- Click the yellow PUBLIC PROFILE button (top right of page) and choose EDIT
- Add Profession, Known For, and Vanity Link
- Click the REELS and choose HIDE/ UNHIDE for each
- Adjust order by dragging the arrows icon (right)
- Click the HEADSHOTS and choose HIDE/ UNHIDE for each
- Adjust order by dragging the arrows icon (right)
- Click the green SAVE button
REPRESENTATION
If you have Representation, we suggest giving them access to your account first. If you're often on the go, your reps can help manage your account.
NOTE: Connected representation have access to manage storage, saved profiles, trackable links, representation, and billing. Representation also show as contacts on saved and public profiles.
- Click the blue MENU button and choose Representation
- Click the green +Representation button
- Type the name of the agent, manager, or publicist into the search bar.
- Click the blue GIVE ACCESS button next to your representation name
- Representation will receive a connection request via email. You will be notified when the connection is approved or denied.
- If you do not see representation, click the blue Invite Representation button
- Click the blue MENU button and choose Representation
- To revoke access from a rep, click the 3-Blue dots next rep and click Remove
- To disconnect from rep and company, click the 3-Blue dots on the company and choose Remove
ACCOUNT
- Click your name (top-right) and choose Account
- Click the Setting tab and choose Password
- Input current password and new password
- Click the blue Save Password button
- Can't remember your current password? Click the grey Reset your password by email button
- If you do not see representation, click the blue Invite Representation button
NOTE: Connected representation have access to manage storage and send profile links using media from talent storage. Representation also show as contacts on private and public profiles.
- Click your name (top-right) and choose Account
- Click the Setting tab and choose Email Address
- Input current password and email address
- Click the blue Update Email button
NOTE: Direct Phone can be added to private & public profiles.
- Click your name (top-right) and choose Account
- Click the Setting tab and choose Direct Phone
- Input current password and Direct Phone
- Click the blue Update Phone button
NOTE: Our monthly pricing is determined by the amount of video stored in your account. To downgrade, you must first delete the reels in storage to fit the new plan.
- Click your name (top-right) and choose Account
- Choose the Billing tab
- Click the Upgrade or Downgrade button to change plans.
- Click your name (top-right) and choose Account
- Choose the Billing tab
- Scroll down to Payment Method and input new credit card details
- Click SAVE
- Click your name (top-right) and choose Account
- Choose the Billing tab
- Scroll down to Past Payments
- To cancel talent account please send an email to: info@activepitch.com. Please include Username and Talent Name. Thanks!
REP/COMPANY SIGNUP
- Go to: https://activepitch.com
- Click the green Sign Up and choose Representation
- Input Name, Username, Email, Phone, Password, IMDB Link
- Connect to representation company by typing company name in the search bar
- Click your company name to connect and choose Signup
- Don’t see your company? Click the blue button (bottom of the search results) and let us know. Please email the company logo to info@activepitch.com (optional) You will receive a confirmation email when the company is set up.
Check out SceneClipper.com. SceneClipper makes it incredibly easy for industry professionals to download TV & film scenes and create demo reels instantly. No editing skills required! Only $10 a clip. To get started please visit www.sceneclipper.com
INVITE CLIENTS
- Click the green +Client button
- Input client name into the search
- Click the blue Request Access button
- Talent is notified via email to approve the connection
- Once approved, the client is ACTIVE & ready to pitch.
All clients connected to the company are easily accessible from the client dashboard by searching or scrolling. Click on a headshot or use the 3-blue dots to choose a menu item for access.
CORE CLIENT NAVIGATION
The below menu provides access to the core features of your client’s ActivePitch account including Talent Details, Storage, Saved Profiles, Trackable Links, and Billing.
TALENT DETAILS
- Select a client from the Client Dashboard
- Click the black EDIT button
- Click + to update profile photo
- Input changes to talent Name, Profession or Known For
- Click the blue SAVE button
Client Notes are only editable and viewable by your company. Notes can include contact info, scheduling blackout dates, etc.
- Select a client from the Client Dashboard
- Click CLIENT NOTES tab
- Input desired notes
- Click the blue SAVE button
Invite unlimited representation companies to connect with clients including agents, managers, and publicists. All connected representation can access client storage and submit saved profiles to casting.
- Select a client from the Client Dashboard
- Click REPRESENTATION tab
- Click the green +Representation button
- Input the representative or company name into the search field and click GIVE ACCESS. Repeat the step for all agents, managers, or publicists on your team.
- Representation will receive a connection request via email. You will be notified when the connection is approved or denied.
- If you don’t find representation in the database, click Invite Representation to send a request to join for free.
- To disconnect a client from representation click X
A client Pitch Blurb is a short, persuasive summary aimed at capturing casting interest and is automatically added to Trackable Links.
- Select a client from the Client Dashboard
- Click PITCH BLURB tab
- Click the green +Representation button
- Input desired pitch blurb text and click the blue SAVE button
STORAGE
Upload and organize your client's professional assets, such as reels, auditions, headshots, publicity images, resume, and biography, which are essential for creating your saved & public profiles.
- Select a client from the Client Dashboard
- Click the STORAGE button and choose REELS
- Click the green UPLOAD button
- Drag & Drop or click to select file
- Input PROJECT DETAILS
- Click the blue CONFIRM button after the file completely uploads
- Add reel to a Saved Profile
*We support the most popular video formats. Our preferred format is MP4 H.264. The maximum file size is 1GB.
- Select a client from the Client Dashboard
- Click the STORAGE button and choose HEADSHOTS
- Click the green UPLOAD button
- Drag & Drop or click to select file
- Click on the image and drag to adjust the position. Click -/+ to adjust image size
- Input Headshot Name
- To select as main, click Make Profile Photo On/Off
- Click the blue SAVE button
- Add reel to a Saved Profile
- Select a client from the Client Dashboard
- Click the STORAGE button and choose PUBLICITY
- Click the green + Album button
- Input Album Name & Click CREATE
- Drag & Drop or click to select file
- Input Publicity Name
- Click the blue SAVE button
- Adjust the order of albums or images by clicking the blue REORDER button
- Select a client from the Client Dashboard
- Click the STORAGE button
- To edit click 3-Blue Dots and choose EDIT
- To download click 3-Blue Dots and choose DOWNLOAD
- To delete click 3-Blue Dots and choose Edit then DELETE
- Select a client from the Client Dashboard
- Click the STORAGE button and choose BIOGRAPHY
- Type or paste bio into the text area
- Click Save (top-right)
- Select a client from the Client Dashboard
- Click the blue MENU button and choose STORAGE
- Choose the RESUME tab
- Click the green +ADD RESUME and choose UPLOAD
- Choose Drag & drop FILE or click here to upload
- Select a file from your computer and click OPEN
- See options to preview, download, or delete
CLIENT SAVED PROFILES
Create Saved Profiles for specific opportunities. For instance, choose comedic scenes for a 'Comedy' profile or a client's most powerful performances for a 'Drama' profile, helping casting directors see your client's range at a glance.
- Select a client from the Client Dashboard
- Click the blue MENU button and choose Saved Profiles
- Click the green + PROFILE button (top-right)
- Type Profile Title (i.e. drama, comedy, or main)
- Input a Profile Description (for your reference only)
- SHOW or HIDE Resume, Press & Biography
- Select the Access Type (private or representation team)
- Click the Reels tab and choose HIDE/ UNHIDE for each reel*
- Adjust order by dragging the arrows icon (right)
- Click the Headshots tab and choose HIDE/ UNHIDE for each headshot*
- Adjust order by dragging the arrows icon (right)
- Click the green Save button
*Reels and headshots need to be added to storage prior to adding to saved profiles.
- Select a client from the Client Dashboard
- Click the blue SAVED PROFILES
- Click the 3-Blue Dots on a created profile and choose EDIT
- Choose the reels tab and click SHOW for the new reel
- Adjust order by dragging the arrows icon (right)
- Follow steps 3-4 to add a new headshot
- Click SAVE
*Reels and headshots need to be added to storage prior to adding to saved profiles.
- Select a client from the Client Dashboard
- Click the blue SAVED PROFILES button
- Click the 3-Blue Dots on a created profile and choose Share Link
- Click the Copy Link button
- Paste the link into a personal email (Gmail, outlook, yahoo, etc.)
GENERATE TRACKABLE LINKS
With Trackable Links, not only can you submit saved profiles effortlessly to casting, but you'll also be notified of views, helping you gauge interest from industry professionals.
- Click the Trackable Link button top right of the page
- Click the green + Trackable Link button
- Input Trackable Link Name
- Click ATTACH CLIENTS, locate desired client, and click the blue CHOOSE PROFILE button.
- Locate the desired profile you would like to include and click the blue SELECT PROFILE button
- Input Passcode (optional)
- Click the green GENERATE button
- Click the COPY button and paste into email, text, etc.
- You will receive an email notification each time the trackable link is clicked
- Select a client from the Client Dashboard
- Click the Saved Profiles button (Left Side)
- Locate the desired saved profile, click the 3-Blue Dots and choose + Trackable Link
- Input Trackable Link Name
- Input Passcode (optional)
- Click the green GENERATE button
- Click the COPY button and paste into email, text, etc.
- You will receive an email notification each time the trackable link is clicked
- Select a client from the Client Dashboard
- Click the Storage button (Left Side)
- Locate the desired reel, headshot, or publicity item and click the 3-Blue Dots and choose + Trackable Link
- Input Trackable Link Name
- Input Passcode (optional)
- Click the green GENERATE button
- Click the COPY button and paste into email, text, etc.
- You will receive an email notification each time the trackable link is clicked
PUBLIC PROFILE
Each client has the option to create a Public Profile, which is easily searchable on ActivePitch.com and can be saved by Casting Directors. Create a personalized vanity link for easy and quick access.
- Select a client from the Client Dashboard
- Click the yellow PUBLIC PROFILE button (top right of page) and choose EDIT
- Add Profession, Known For, and Vanity Link
- Click the REELS and choose HIDE/ UNHIDE for each
- Adjust order by dragging the arrows icon (right)
- Click the HEADSHOTS and choose HIDE/ UNHIDE for each
- Adjust order by dragging the arrows icon (right)
- Click the green SAVE button
CLIENT BIILLING
NOTE: Our monthly pricing is determined by the amount of video stored in your clients account. To downgrade, you must first delete the reels in storage to fit the new plan.
- Click Client Name
- Click the blue MENU button and choose BILLING
- Click the Upgrade or Downgrade button to change plans.
- Click Client Name
- Click the blue MENU button and choose BILLING
- Scroll down to Payment Method and input new credit card details
- Click SAVE
- Click Client Name
- Click the blue MENU button and choose BILLING
- Scroll down to Past Payments
To cancel talent account please send an email to: info@activepitch.com. Please include Username and Talent Name. Thanks!
ACCOUNT
- Click your name (top-right) and choose Account
- Click the Setting tab and choose Password
- Input current password and new password
- Click the blue Save Password button
- Can't remember your current password? Click the grey Reset your password by email button
- If you do not see representation, click the blue Invite Representation button
NOTE: Connected representation have access to manage storage and send profile links using media from talent storage. Representation also show as contacts on private and public profiles.
- Click your name (top-right) and choose Account
- Click the Setting tab and choose Email Address
- Input current password and email address
- Click the blue Update Email button
NOTE: Direct Phone can be added to private & public profiles.
- Click your name (top-right) and choose Account
- Click the Setting tab and choose Direct Phone
- Input current password and Direct Phone
- Click the blue Update Phone button
Please email info@activepitch.com to switch companies or change your company logo on ActivePitch. If your changing the logo please attach the file with email. Thanks!